Founder and Editor, ConsumerWise
Jack Whittle
I research complicated systems, test what organisations say against the rules and evidence, and turn the result into clear, practical information. That work now comes together most fully through ConsumerWise.
Independent consumer information and public-interest reporting
What it covers
Consumer rights, complaints and redress, data protection, public accountability, and what to do when an organisation gets something wrong.
My role
I set the editorial direction, research and write the material, develop the platform, and build its tools and publishing systems. The aim is to make difficult subjects usable without losing the detail that matters.
How I work
I am methodical, direct and detail-led. I look for the structure behind a problem, test the available evidence and keep working until the position is clear. That same approach runs through my digital projects, complaints work, policy background and creative design.
Other digital projects
A focused toolkit for subject access requests, Freedom of Information and Environmental Information deadlines, delayed responses and escalation.
Visit the siteA less serious side project: a dictionary and card creator for words and phrases that did not exist, but probably should.
Visit DefinrHR and Policy
I am CIPD qualified, with experience across public sector, corporate and independent organisations. My work has included policy, procedure and complaints handling, areas that depend on consistency, precision and a clear understanding of both the rule and the purpose behind it.
That background gave me a grounded understanding of how organisations function, how decisions are made and documented, and where practice can diverge from the process an organisation says it follows.
Complaints, Evidence and Dispute Resolution
When something is wrong, I want to know exactly why. I build chronologies, cross-reference correspondence, identify inconsistencies and assess whether the relevant process has actually been followed.
My experience covers complaints and escalation across financial services, telecoms, energy, retail, local government and data protection. It is practical, evidence-led work that now directly informs the guidance, reporting and tools I produce through ConsumerWise.
Set and Lighting Design
I also design sets and theatrical lighting for television and theatre. It is a different kind of work, but it relies on the same attention to structure and detail. Scale, sightlines, movement, technical constraints and atmosphere all have to work together; every decision needs a reason.